Privacy Policy

The Carnahan Group
Website: https://carnahan-group.com/
Last Updated: October 21, 2026

1. Introduction

The Carnahan Group ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with our team, or using our services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it, including information collected through our SMS notification program.

2. Information We Collect

We may collect the following information when you voluntarily provide it:

  • Name and contact information, including email address and mobile phone number.

  • Information submitted through website forms, appointment scheduling forms, and client onboarding forms.

  • Information related to appointments, client engagements, document requests, and ongoing workflows.

  • SMS communication preferences and records of consent to receive text messages.

  • Information provided when you contact us or communicate with our team.

We may also collect basic website usage information through cookies or analytics tools, where applicable.

3. How We Use Your Information

We may use your personal information to:

  • Provide and manage our services and client relationships.

  • Schedule, confirm, and manage appointments.

  • Communicate important updates regarding ongoing client engagements.

  • Send requested documents, reminders, and deadline notifications.

  • Respond to questions and provide client support.

  • Send SMS notifications to individuals who have expressly opted in.

  • Maintain records of communications and consent.

  • Comply with applicable legal obligations.

4. SMS Communications and Consent

The Carnahan Group offers an optional SMS notification program for clients who wish to receive text messages related to appointments and ongoing client engagements.

By voluntarily selecting the SMS consent checkbox on our opt-in form and submitting the form, you agree to receive transactional and informational text messages from The Carnahan Group.

These messages may include:

  • Appointment confirmations and reminders.

  • Meeting scheduling updates or changes.

  • Outstanding action items and client workflow reminders.

  • Document submission requests.

  • Upcoming deadlines and engagement-related notifications.

Message frequency varies depending on your appointments and ongoing engagement with The Carnahan Group.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website.

Consent to receive SMS messages is optional and is not a condition of purchasing or receiving services from The Carnahan Group.

Our SMS notification program is intended for transactional and informational communications, not promotional or marketing messages.

5. SMS Data Privacy and Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS consent information, and related communication records are used to provide the SMS notifications you have requested.

We may share information with trusted service providers, including Twilio, solely as necessary to deliver text messages, manage communications, maintain our systems, and provide related services.

These service providers are authorized to process information only for the services they provide on our behalf, subject to applicable contractual and legal obligations.

6. How We Share Personal Information

We may disclose personal information to service providers who assist with website hosting, appointment scheduling, communications, and business operations.

We may also disclose information when required by law, to respond to lawful requests, or to protect our legal rights.

We do not sell personal information to third parties for marketing purposes.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, document consent, and comply with applicable legal obligations.

No electronic storage or transmission method can be guaranteed to be completely secure.

8. Your Choices and Rights

You may contact The Carnahan Group to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate recordkeeping requirements.

You may withdraw your consent to SMS notifications at any time by replying STOP.

If you wish to receive assistance with your SMS preferences, reply HELP.

9. Third-Party Services and Links

Our website and communications may use third-party services, including Google Forms and Twilio.

These providers may process information according to their own applicable privacy policies and their agreements with The Carnahan Group.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of websites that we do not operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS notification program, please contact:

The Carnahan Group
Website: https://carnahan-group.com/
Email: admin@carnahan-group.com